PRIVACY POLICY

Effective Date: July 23, 2026
Last Updated: July 23, 2026

Harmony Health Integration (“Harmony Health Integration,” “HHI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information and consumer health data entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit harmonyhealthintegration.org or interact with our online services, forms, programs, events, newsletters, volunteer opportunities, donation pages, Community Health Worker services, and other resources that link to this Privacy Policy.

By using our website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Harmony Health Integration’s website;

• Contact and support-request forms;

• Community Health Worker resource and service-request forms;

• Newsletter subscriptions;

• Event registrations;

• Volunteer applications;

• Donation forms;

• Surveys and feedback forms;

• Telephone, email, and text communications initiated through the website;

• Other online services operated by or on behalf of HHI.

This Privacy Policy does not apply to independently operated websites, healthcare providers, health plans, government agencies, community partners, social-media platforms, or other third parties that may be linked from our website.

2. Important Health-Information Notice

Harmony Health Integration provides community health support, health education, system navigation, outreach, care coordination, and related services. However, the public portions of our website are not intended to function as a secure patient portal.

Unless HHI specifically identifies a form or communication system as secure and appropriate for protected health information, please do not use a general website form, ordinary email, social-media message, or general voicemail to send:

• Social Security numbers;

• Complete medical records;

• Insurance identification numbers;

• Detailed diagnoses or treatment histories;

• Prescription information;

• Financial-account information;

• Other highly sensitive medical or identifying information.

If information is subject to the Health Insurance Portability and Accountability Act, commonly known as HIPAA, or another health-privacy law, additional notices, authorizations, consent forms, or safeguards may apply.

A website submission does not create a physician-patient, therapist-patient, attorney-client, insurance, or other licensed professional relationship.

3. Information We May Collect

A. Contact and identifying information

We may collect information such as:

• Name;

• Mailing address;

• Email address;

• Telephone number;

• Preferred method of communication;

• Organization or employer;

• County, city, ZIP code, or general service area.

B. Information submitted in requests for help

When you contact HHI or request support, you may voluntarily provide information concerning:

• The type of assistance you are seeking;

• Healthcare-navigation needs;

• Social-service or community-resource needs;

• Transportation, food, housing, employment, or financial challenges;

• Accessibility or language needs;

• Appointment or referral needs;

• General health conditions or concerns;

• Information about another person for whom you are legally authorized to seek assistance.

Please provide only the information reasonably necessary for us to understand and respond to your request.

C. Consumer health data

Depending on how you use our services, we may collect information that identifies or could reasonably be linked to you and that relates to your past, present, or future physical or mental health.

This may include information about:

• Health conditions, symptoms, diagnoses, or concerns;

• Behavioral or mental health needs;

• Disabilities or accessibility needs;

• Medical appointments or healthcare services;

• Prescriptions or treatment needs;

• Health insurance or benefit-program needs;

• Social, psychological, behavioral, or medical interventions;

• Healthcare providers, clinics, hospitals, or community programs;

• Transportation to healthcare services;

• Information that may indicate an attempt to obtain healthcare or health-related assistance.

We do not intentionally collect more consumer health data than is reasonably necessary to provide the service requested, comply with legal obligations, protect safety, or operate our programs.

D. Donation and payment information

When you make a donation or payment, we may collect:

• Donor name;

• Contact information;

• Donation amount;

• Donation designation;

• Billing address;

• Transaction date and confirmation information;

• Information needed to issue an acknowledgment or receipt.

Payment-card and banking information may be collected directly by our third-party payment processor. HHI may not receive or store the complete payment-card number.

E. Volunteer, event, and program information

We may collect information such as:

• Volunteer interests and availability;

• Skills, qualifications, and experience;

• Emergency-contact information;

• Event registrations;

• Program participation;

• Accommodation requests;

• Background-screening information when appropriate and separately authorized.

F. Communications and submissions

We may retain:

• Emails and messages sent to us;

• Survey responses;

• Testimonials;

• Complaints and feedback;

• Photographs or media submitted with authorization;

• Records of our responses and follow-up communications.

G. Information collected automatically

When you visit the website, we or our service providers may automatically collect:

• Internet Protocol address;

• Browser and device type;

• Operating system;

• Pages viewed;

• Referring website;

• Date and time of access;

• Approximate geographic area;

• Website interactions;

• Cookie and similar-technology identifiers;

• Error, security, and diagnostic information.

4. Sources of Information

We may collect information:

• Directly from you;

• From a parent, guardian, caregiver, or authorized representative;

• From a referring organization or community partner, with appropriate permission;

• From healthcare or social-service organizations when legally authorized;

• From event, volunteer, or donation platforms;

• Automatically through our website and its technologies;

• From publicly available sources;

• From service providers working on our behalf.

5. How We Use Information

We may use information to:

• Respond to questions and requests;

• Connect individuals with Community Health Workers;

• Provide healthcare-system navigation and health-literacy support;

• Coordinate referrals and community resources;

• Conduct outreach and follow-up;

• Determine whether programs or services may be appropriate;

• Communicate about appointments, events, programs, and resources;

• Manage volunteers and community partners;

• Process and acknowledge donations;

• Deliver newsletters and requested communications;

• Improve our website, services, and programs;

• Measure community needs and program outcomes;

• Conduct de-identified or aggregated reporting;

• Prevent fraud, abuse, and security incidents;

• Protect the rights, safety, and property of individuals and HHI;

• Comply with legal, contractual, grant, audit, and reporting obligations.

HHI will not use consumer health data for a purpose materially different from the purpose disclosed at the time it was collected without obtaining additional consent when required by law.

6. Consumer Health Data Practices

Categories of consumer health data collected

HHI may collect the categories described in Section 3(C), but only when voluntarily submitted, reasonably necessary for a requested service, received from an authorized source, or otherwise permitted by law.

Purpose of collecting consumer health data

Consumer health data may be used to:

• Understand the assistance requested;

• Connect an individual with appropriate resources;

• Support health-system navigation;

• Coordinate permitted services or referrals;

• Follow up on a request;

• Provide health education;

• Improve community-health programs;

• Protect an individual’s safety;

• Comply with legal or funding requirements.

Categories of sources

Consumer health data may come from:

• The consumer;

• An authorized representative;

• A referring community organization;

• A healthcare or social-service provider with appropriate authorization;

• HHI staff or Community Health Workers documenting a service interaction.

Sharing of consumer health data

HHI may share consumer health data only as reasonably necessary and legally permitted, including:

• At your direction or with your consent;

• With a healthcare provider, social-service provider, community organization, or resource to which you request a referral;

• With contracted service providers that process information on our behalf;

• When required by law, subpoena, court order, or lawful government request;

• To protect a person from a serious and immediate threat;

• To investigate fraud, abuse, security incidents, or unlawful activity;

• As part of a lawful organizational restructuring, subject to applicable privacy protections.

HHI does not sell consumer health data for monetary consideration.

HHI does not use consumer health data for targeted advertising.

HHI will obtain affirmative consent before collecting or sharing consumer health data when consent is required by applicable law. A separate written authorization may be required before any sale of consumer health data. HHI’s policy is not to sell such data.

Service providers and third parties

Before publishing this Privacy Policy, HHI should identify the actual providers currently used:

• Website host: [insert provider]

• Website form or CRM provider: [insert provider]

• Email and newsletter provider: [insert provider]

• Donation or payment processor: [insert provider]

• Website analytics provider: [insert provider or state “none”]

• Security, backup, or spam-prevention provider: [insert provider]

• Event or volunteer-management platform: [insert provider or state “none”]

These providers may process information only for the services they provide to HHI, subject to applicable contracts and legal requirements.

7. Other Circumstances in Which Information May Be Disclosed

We may disclose personal information:

• To employees, Community Health Workers, volunteers, contractors, and authorized representatives who need it to perform their duties;

• To vendors providing hosting, email, security, analytics, payment processing, communications, or administrative services;

• To community organizations or providers involved in a requested referral;

• To professional advisers such as attorneys, accountants, auditors, insurers, and grant administrators;

• To government agencies when required by law or as necessary for authorized program administration;

• To prevent harm or protect legal rights;

• In connection with a merger, restructuring, transfer of programs, or similar organizational transaction.

We do not disclose personal information merely because another organization requests it. Disclosures must be authorized, reasonably necessary, or legally permitted.

8. Donations

Donations may be processed through a third-party payment provider. That provider’s privacy policy and terms may separately govern payment information.

We may use donor information to:

• Process and acknowledge donations;

• Provide receipts;

• Maintain required financial records;

• Communicate about HHI’s programs;

• Satisfy audit, tax, grant, and legal requirements.

HHI does not rent or sell donor lists.

A donor may request not to receive future fundraising communications by using the unsubscribe instructions or contacting us.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, embedded content, or similar technologies to:

• Maintain website functionality;

• Remember preferences;

• Measure website use;

• Diagnose technical problems;

• Protect the website from spam, fraud, and attacks;

• Support embedded video or social-media features.

You may be able to restrict cookies through your browser settings. Disabling cookies may prevent portions of the website from functioning properly.

HHI should display a cookie-consent tool when required by applicable law and should not activate optional analytics or advertising cookies before obtaining consent where consent is required.

10. Email, Text Messages, and Newsletters

When you subscribe to a newsletter or request communications, we may send information about programs, services, events, volunteer opportunities, community resources, and fundraising activities.

You may unsubscribe from marketing or newsletter emails by following the unsubscribe instructions included in the message.

Unsubscribing from promotional messages will not necessarily stop service-related, safety-related, donation-related, or legally required communications.

Standard message and data rates may apply to text communications. Consent to receive marketing text messages is not a condition of receiving services.

11. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide requested services;

• Maintain program and referral records;

• Meet grant, audit, insurance, tax, and legal obligations;

• Resolve disputes;

• Enforce agreements;

• Protect safety and security.

Retention periods may vary depending on the type of information and applicable requirements. When information is no longer reasonably necessary, we may delete, destroy, or de-identify it.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, wireless transmission, or storage system can be guaranteed to be completely secure. Visitors should avoid sending highly sensitive information through ordinary email or unsecured website forms.

If HHI becomes aware of a data breach, we will investigate and provide notifications as required by applicable law.

13. Your Privacy Rights

Depending on the information involved and the law that applies, you may have the right to request:

• Confirmation of whether we collect, process, share, or sell your information;

• Access to information associated with you;

• Correction of inaccurate information;

• Deletion of information;

• Withdrawal of consent;

• A copy of certain information in a portable format;

• A list of third parties with whom certain consumer health data was shared;

• An end to the collection or sharing of consumer health data;

• Opt-out from the sale of covered information;

• An appeal if HHI denies a privacy request.

HHI will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, contact:

Email: [pr*****@**********************on.org]
Subject line: Privacy Request
Mail: Harmony Health Integration, 5450 W. Sahara Avenue, Suite 330, Las Vegas, Nevada 89146

Please include:

• Your name;

• Your preferred contact information;

• The nature of your request;

• Sufficient information for us to identify the relevant records.

We may take reasonable steps to verify your identity and authority before responding. We will respond within the time required by applicable law.

An authorized representative may submit a request when legally permitted, but we may require evidence of the representative’s authority.

14. Appeals

If we deny a consumer health data request, you may appeal by sending an email to [privacy email address] with the subject line “Privacy Request Appeal.”

Please explain why you believe the decision should be reconsidered. HHI will review and respond to the appeal within the period required by applicable law.

If the appeal is denied, we will provide information about any additional complaint process available under applicable law.

15. Nevada Privacy Requests

Nevada residents may submit a verified request directing HHI not to make a sale of covered information, as defined by applicable Nevada law.

HHI’s current policy is not to sell personal information or consumer health data for monetary consideration.

Requests may be sent to [privacy email address].

16. Children’s Privacy

The website is intended primarily for adults and is not directed to children under 13.

We do not knowingly collect personal information online directly from a child under 13 without legally sufficient parental or guardian consent.

Parents or guardians who believe a child has submitted information should contact us so that we can review and, where appropriate, delete it.

Information regarding a minor who receives HHI services may be collected from a parent, guardian, legally authorized representative, or other source as permitted by law.

17. Third-Party Websites and Embedded Content

Our website may contain links to healthcare organizations, government agencies, community resources, donation processors, social-media platforms, videos, maps, and other third-party services.

HHI does not control the privacy, security, accuracy, accessibility, or availability of third-party services. Review the applicable third party’s privacy policy before submitting information.

A link does not necessarily constitute an endorsement, partnership, or guarantee.

18. Social Media

Information posted publicly on social-media platforms may be visible to other users and controlled by the platform’s policies.

Do not post private medical information, identifying information, or urgent requests for assistance on HHI’s public social-media pages.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technologies, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. When required, we will provide additional notice or obtain consent.

20. Contact Us

Questions, complaints, or privacy requests may be directed to:

Harmony Health Integration
5450 W. Sahara Avenue, Suite 330
Las Vegas, Nevada 89146

Privacy email: [insert official privacy email]
Telephone: [insert official telephone number]
Website: harmonyhealthintegration.org

Please do not include detailed medical information in an ordinary email.