NON-DISCRIMINATION POLICY

Effective Date: July 23, 2026
Last Updated: July 23, 2026

Our Commitment

Harmony Health Integration (“Harmony Health Integration,” “HHI,” “we,” “us,” or “our”) is committed to providing a welcoming, respectful, accessible, and inclusive environment for everyone who interacts with our organization.

HHI does not unlawfully discriminate, exclude, deny benefits to, harass, or treat anyone differently in connection with its services, programs, activities, referrals, events, volunteer opportunities, employment practices, partnerships, contracting, or use of its website.

This commitment applies to all HHI directors, officers, employees, Community Health Workers, volunteers, contractors, consultants, interns, vendors, partners, program participants, and representatives.

Protected Characteristics

Harmony Health Integration prohibits discrimination based on an individual’s actual or perceived:

• Race;

• Color;

• Ethnicity;

• Ancestry;

• National origin;

• Primary language or limited English proficiency;

• Religion, creed, or sincerely held belief;

• Sex;

• Pregnancy, childbirth, or related condition;

• Sexual orientation;

• Gender identity or gender expression;

• Age;

• Physical, intellectual, developmental, sensory, or mental disability;

• Medical condition;

• Genetic information;

• Marital, domestic partnership, or family status;

• Veteran or military status;

• Citizenship or immigration status, except where information is legally required or relevant to program eligibility;

• Source of income or source of payment, when protected by law;

• Any other characteristic protected by applicable federal, Nevada, or local law.

HHI may adopt protections that are broader than those legally required as part of its commitment to dignity, fairness, and equal access.

Programs and Services

HHI provides its programs, services, education, outreach, referrals, navigation assistance, and community resources without unlawful discrimination.

No person will be denied participation in, excluded from, or treated unfairly in an HHI program because of a protected characteristic.

Certain programs may have neutral eligibility requirements based on factors such as:

• Geographic service area;

• Age requirements;

• Funding restrictions;

• Program capacity;

• Income guidelines;

• Insurance or benefit requirements;

• Clinical or social-service criteria established by an independent provider;

• Grant or government-program requirements.

Applying legitimate and consistently administered eligibility requirements does not constitute discrimination.

HHI does not guarantee acceptance into a program, eligibility for benefits, or the availability of a particular service or referral.

Disability Access and Reasonable Modifications

Harmony Health Integration is committed to providing individuals with disabilities an equal opportunity to participate in its programs, services, activities, events, and employment opportunities.

When required by law or reasonably possible, HHI will provide appropriate reasonable modifications, auxiliary aids, or communication assistance.

Examples may include:

• Accessible meeting or event locations;

• Reasonable changes to policies or procedures;

• Qualified sign-language interpreters;

• Video remote interpreting;

• Written information in large print;

• Accessible electronic documents;

• Audio or recorded information;

• Assistance completing forms;

• Additional time or alternative methods of communication;

• Permission for qualified service animals;

• Other appropriate aids or services.

A requested modification may not be provided when it would fundamentally alter the nature of a program, create an undue financial or administrative burden, compromise safety, or violate applicable law. When a particular request cannot be granted, HHI will make reasonable efforts to identify another effective option.

To request an accommodation, please contact HHI as early as reasonably possible before the applicable appointment, meeting, event, or program.

Accommodation contact: [Insert name or position]
Email: [Insert accessibility email]
Telephone: [Insert telephone number]

Language Assistance

Harmony Health Integration seeks to make its services meaningfully accessible to individuals whose primary language is not English.

Depending on the circumstances, applicable law, program requirements, and available resources, language assistance may include:

• Qualified oral interpreters;

• Qualified bilingual or multilingual staff;

• Translated written materials;

• Telephone or video interpretation;

• Assistance understanding forms and program information.

Children, family members, friends, and unqualified staff should not be relied upon to interpret sensitive medical, legal, eligibility, or service information when a qualified interpreter is required or reasonably available.

To request language assistance, contact:

Language-assistance contact: [Insert name or position]
Email: [Insert email address]
Telephone: [Insert telephone number]

HHI will notify the individual in advance if a requested service is unavailable or if another appropriate communication method must be used.

Respectful Conduct

HHI prohibits discriminatory harassment and abusive conduct by or against employees, volunteers, participants, clients, visitors, contractors, partners, and members of the public.

Prohibited conduct may include:

• Slurs, insults, threats, or demeaning comments;

• Unwanted sexual conduct or harassment;

• Mocking a disability, accent, culture, religion, or identity;

• Refusing to work with or serve someone because of a protected characteristic;

• Intimidation or retaliation;

• Displaying discriminatory or hateful material;

• Repeated intentional misuse of a person’s name after correction when done to harass;

• Interfering with an approved accommodation;

• Discriminatory treatment in referrals, scheduling, participation, discipline, or access to resources.

HHI may take reasonable corrective action when conduct violates this policy or creates a threatening, hostile, or unsafe environment.

Employment and Volunteer Opportunities

HHI is committed to equal opportunity in recruitment, hiring, assignment, training, compensation, promotion, discipline, termination, volunteer placement, leadership opportunities, and other employment or volunteer practices.

Decisions will be based on legitimate qualifications, performance, organizational needs, applicable funding requirements, and other lawful considerations.

Applicants, employees, and volunteers may request a reasonable accommodation during the application process or while performing their duties.

Community Partners and Referrals

HHI expects organizations, contractors, providers, and community partners working on its behalf to treat individuals fairly and respectfully.

A referral to an outside organization does not mean HHI controls that organization’s policies, eligibility decisions, availability, or conduct. However, HHI encourages individuals to report discriminatory conduct experienced during an HHI-arranged referral so that HHI may review whether continued collaboration is appropriate.

How to Report Discrimination

A person who believes they have experienced or witnessed discrimination, harassment, denial of an accommodation, or retaliation involving Harmony Health Integration may submit a complaint.

Complaints may be made verbally or in writing to:

Non-Discrimination Coordinator: [Insert name or job title]
Harmony Health Integration
5450 W. Sahara Avenue, Suite 330
Las Vegas, Nevada 89146

Email: [Insert complaint email]
Telephone: [Insert telephone number]

Please include, when available:

• Your name and preferred contact information;

• The date and location of the incident;

• A description of what occurred;

• The names of the people involved;

• The program or service involved;

• Any witnesses or supporting documents;

• The action or resolution you are requesting.

A complaint should be submitted as soon as reasonably possible so that HHI can conduct a meaningful review.

HHI will provide reasonable assistance to a person who needs help submitting a complaint because of disability, language, literacy, or another accessibility need.

Complaint Review

Upon receiving a complaint, HHI may:

1. Confirm receipt of the complaint;

2. Request additional information;

3. Review relevant documents and communications;

4. Speak with the complainant, witnesses, and involved personnel;

5. Determine whether this policy was violated;

6. Take reasonable corrective or preventive action;

7. Provide a written or verbal response when appropriate.

HHI will seek to handle complaints promptly, fairly, and as confidentially as reasonably possible. Complete confidentiality cannot be guaranteed when information must be shared to investigate the complaint, protect safety, or comply with law.

Possible corrective actions may include:

• Staff or volunteer training;

• Changes to procedures;

• Providing a reasonable accommodation;

• Reconsidering a decision;

• Reassigning personnel;

• Corrective discipline;

• Ending a volunteer, contractor, or partnership relationship;

• Other appropriate remedial action.

Appeal

A complainant who disagrees with the outcome may submit a written appeal to [Executive Director, Board Chair, Compliance Officer, or other appropriate person] within [15 or 30] calendar days after receiving the decision.

The appeal should explain why the complainant believes the decision was incorrect or incomplete and identify any additional information that should be reviewed.

The appeal decision will be final within HHI’s internal complaint process.

No Retaliation

HHI prohibits retaliation against anyone who:

• Reports suspected discrimination;

• Requests an accommodation;

• Participates in a complaint investigation;

• Supports another person’s complaint;

• Raises a good-faith accessibility or civil-rights concern;

• Declines to participate in discriminatory conduct.

A knowingly false complaint made with malicious intent may violate HHI policy. However, a complaint will not be considered false merely because it cannot be proven or because HHI reaches a different conclusion.

Suspected retaliation should be reported immediately to the Non-Discrimination Coordinator.

External Complaints

Using HHI’s internal complaint process does not prevent a person from contacting an appropriate government agency.

Depending on the circumstances, a complaint may be filed with agencies such as:

• The U.S. Department of Health and Human Services Office for Civil Rights;

• The U.S. Department of Justice;

• The Nevada Equal Rights Commission;

• Another federal, state, or local agency with jurisdiction.

HHI does not provide legal advice concerning complaint deadlines, available remedies, or which agency has jurisdiction. Individuals may wish to consult an attorney or appropriate advocacy organization.

Training and Accountability

HHI may provide non-discrimination, cultural-responsiveness, disability-access, language-access, harassment-prevention, and complaint-handling training to appropriate personnel.

Employees, volunteers, contractors, and representatives are expected to cooperate with complaint reviews and comply with corrective measures.

Policy Updates

Harmony Health Integration may update this policy to reflect changes in its programs, operations, organizational commitments, or legal obligations.

The current version will be posted on the HHI website with the effective date shown above.

Contact Harmony Health Integration

Questions about this policy or requests for an accommodation, language assistance, or alternative format may be directed to:

Harmony Health Integration
5450 W. Sahara Avenue, Suite 330
Las Vegas, Nevada 89146

Email: [Insert official email address]
Telephone: [Insert official telephone number]
Website: harmonyhealthintegration.org